Returns & Exchanges
At Mocka, we want you to love your new furniture and decor, which is why we offer a 15-day change-of-mind return policy to ensure your home feels exactly right. All returned items must be in their original packaging and unassembled condition to qualify for a refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to submit a return request or contact our customer care team with your order number.
Prepare the Package
Carefully disassemble the item and place it back into its original flat-pack boxes, ensuring all hardware and instructions are included.
Arrange Collection
Once approved, our team will provide a return shipping label or coordinate a courier pickup from your address at a time that suits you.
Quality Check & Refund
After our warehouse team inspects the returned goods to confirm they meet our quality standards, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing