Frequently Asked Questions
Everything you need to know about styling and shopping for your home.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Delivery times vary by location, but most home decor and furniture items arrive within 5-10 business days. Tracking information is provided as soon as your order leaves our warehouse.
Do you offer assembly services for furniture?
Our furniture is designed for easy DIY assembly and includes detailed instructions. While we do not provide in-house assembly services, our pieces are engineered for straightforward setup with basic tools.
What is your return policy?
We want you to love your space. If you change your mind, you can return most items in their original packaging within 30 days of delivery. Please note that return shipping costs apply for change-of-mind returns.
Are your materials sustainably sourced?
Sustainability is a core value at Mocka. we prioritize using FSC-certified wood and eco-friendly materials across our bedroom, living, and office ranges to ensure your home is both beautiful and responsible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip to make furnishing your home more affordable.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking link. You can use this link to monitor your delivery progress in real-time.